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FREQUENTLY ASKED QUESTIONS (FAQ’s):

 

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  1. Who is CellAntenna?
  2. How do you know that the signal is coming from my residence or business?
  3. Everything is working, so how can anything be causing interference?
  4. What are my obligations and responsibilities to correct the problem?
  5. I’m very busy. What will happen if I do not comply?
  6. How much will it cost and do you offer reimbursement?
  7. Are cell phone jammers legal to use?
  8. Can I use electronics that I purchased in or from another country?
  9. Our church wireless microphones have worked perfectly forever, so what has happened?
  10. I’m having dropped calls, tv reception problems and slow internet connections. Is this related?
  11. What kind of identification do your employees carry?
  12. I’ve been told to shut down my booster because it’s causing interference. What should I do?
  13. Why was my interference reported directly to the FCC?
  14. Where may I find additional information?

 

  1. Who is CellAntenna?

Since 2002, CellAntenna has been the pioneer of in-building wireless systems worldwide with our flagship location in Coral Springs, FL and facilities in the United Kingdom and Poland. CellAntenna’s Interference Mitigation Services Division specializes in radio frequency abatement. We provide interference locating and other engineering services to companies large and small, public and private.

 

  1. How do you know that the signal is coming from my residence or business?

Using highly specialized instruments and directional antennas, our engineers take multiple measurements from several different vantage points to triangulate the source. The engineers also record the strength of the signal and determine where the signal is strongest. These measurements all intersect at your residence or place of business, indicating that something on your property is the source of the signal.

 

  1. Everything is working, so how can anything be causing interference?

The answer to this very good question is dependent upon the device that is generating the interference. For example, cellular phone boosters sometimes oscillate, especially if insufficient isolation is present between the donor and the rebroadcast antennas. Unless dropped or blocked calls or poor data speeds are exhibited, it can be quite difficult to know if a cellular phone booster is malfunctioning. These boosters can also operate just fine on a network and still cause problems on another network. In these cases, without being a subscriber to other networks, you would not be aware of the problem. Essentially, it is quite possible for a device to cause interference without the operator suspecting that it is occurring.

 

  1. What are my obligations and responsibilities to correct the problem?

Consumer electronics, in most cases, are governed by FCC Part-15 rules and regulations. These FCC rules allow you to operate a device so long as it does not cause interference to licensed spectrum. FCC Part-15 rules also govern some commercial devices as well as devices that are not intended to generate radio frequency energy. Since most interference found in office or residential environments are governed by these rules, you are required to immediately stop using the device if you are notified by an FCC licensee that the device is generating interference.

 

  1. I’m very busy. What will happen if I do not comply?

We understand that you have a busy schedule. So do we. We strive to accommodate reasonable scheduling requests to address the interference problem, with urgent scheduling being necessary for serious interference cases. If you decide not to cooperate with us, we are instructed by the licensee to refer the interference case to federal authorities for enforcement and resolution.

 

  1. How much will it cost and do you offer reimbursement?

Since CellAntenna’s Signal Hunters division is compensated by the FCC licensee, there is no fee to you for our services. However, any repair or replacement costs for the interfering device are your responsibility.

 

  1. Are cell phone jammers legal to use?

Regardless of where or how you use them, cell phone jammers are illegal for use in the United States. The FCC imposes a penalty of $112,500, with possible imprisonment of up to one year, for the first offense. Our client’s primary interest is to remove the interference being caused by a jammer from their spectrum. Generally, they are not interested in seeing cooperative individuals being subjected to such severe penalties. If you do possess a jammer, stop using it and destroy it immediately. Once you have done so, please notify us so that we can attempt to prevent you from being subjected to FCC field office enforcement.

 

  1. Can I use electronics that I purchased in or from another country?

If you suspect that you have received this notification because you are using a device that was not intended for use in this country, please call us. We can generally help to determine if your device may be causing interference.

 

  1. Our church wireless microphones have worked perfectly forever, so what has happened?

Under FCC rules, anyone who uses a wireless microphone (or similar device) that operates in the 700 MHz band must have stopped using these devices by June 12, 2010. All users of 700 MHz band wireless microphones- including theaters, churches, schools, conference centers, theme parks and musicians-needed to retune or replace their equipment by June 12, 2010. The FCC has a very informative Public Advisory on the use of wireless microphones that can be found at https://apps.fcc.gov/edocs_public/attachmatch/DA-10-1053A1.pdf

 

  1. I’m having dropped calls, tv reception problems and slow internet connections. Is this related?

Since many sources of interference are electrical and can affect multiple kinds of devices or services, referred to as broadband interference. Depending upon the source of the noise, whatever is causing interference for our client may also be causing interference for you at your home or office.

 

  1. What kind of identification do your employees carry?

CellAntenna’s Interference Mitigation Services employees may carry a variety of identification with them. Those employees who work at airports, maritime shipping or cruise terminals will carry a federally-issued Transportation Workers Identification Card (TWIC). Those employees who access military installations will carry a Department of Defense RapidGate pass. Some of our clients request that we utilize various forms of identification, like magnetic truck signs, to reflect that we are working on their behalf.

 

  1. I’ve been told to shut down my booster because it’s causing interference. What should I do?

The FCC’s rules prohibit signal booster users from causing interference to wireless networks, even if the user has complied with all the other rules. If you are contacted by the FCC or any wireless provider – yours or any other – and told your signal booster is causing interference, you must shut it down until you can fix the interference problem.

 

  1. Why was my interference reported directly to the FCC?

Some situations arise which prevent us from handling the interference cases independently. For example, we will not attempt to resolve an interference complaint that involves an intentionally broadcasted signal which violates local, state or federal law. This type of broadcasted signal is often operated with criminal intent and we must protect our employees and staff. In other situations, we may be denied access to the interference source because of its location (for example, at a government facility).

 

  1. Where may I find additional information?

Interference complaints that cannot be resolved at the local level will be referred to the Enforcement Bureau of the FCC:

 

Federal Communications Commission

Enforcement Bureau

445 12th Street SW

Washington, DC 20554

Phone: 202-418-7450

www.fcc.gov